Shipping policy

Shipping and Availability

We offer shipping to the destinations available at checkout. Orders are fulfilled based on product availability and the delivery destination.

When an item is available in our U.S. inventory, it will follow our standard processing and delivery timeline. If an item is unavailable in our U.S. inventory, additional time may be needed for restocking or fulfillment through our partner network. These orders will have a longer delivery timeline and may ship from an alternative location.

Order Processing

Orders for items available in our U.S. inventory are usually processed within 4 business days after payment is confirmed.

If an item is out of stock in our U.S. inventory, please allow approximately 5 additional business days for restocking or fulfillment arrangements before dispatch.

Processing may take a few additional business days during holidays, new product launches, or periods of high demand. If a significant delay affects your order, we will notify you using the email address provided at checkout.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from shipping transit time.

Estimated Delivery Times

For orders delivered within the United States, standard shipping usually takes 5 business days after dispatch.

Items unavailable in our U.S. inventory require additional processing time, and their shipping transit time may also vary depending on the fulfillment location. If this affects your order, we will provide an updated delivery estimate.

For other destinations, delivery times vary by location and available shipping service. Please refer to any delivery estimate provided at checkout or contact us before ordering.

All delivery times are estimates and are not guaranteed. Carrier delays, customs clearance where applicable, severe weather, and peak shipping periods may affect delivery.

Shipping Costs and Restrictions

Shipping charges are displayed at checkout before you complete your purchase.

Shipping availability varies by product and destination. Certain products or addresses may be subject to shipping restrictions. If we are unable to ship your order, we will contact you to arrange an alternative or a refund.

Tracking Your Order

Once your order has shipped, we will send a shipping confirmation with tracking information to the email address provided at checkout. Please allow a few business days for tracking updates to appear.

Orders containing multiple items may ship in separate packages and arrive on different days. Separate tracking information will be provided where applicable.

Customs, Duties, and Taxes

For shipments crossing international borders, import duties, taxes, or customs clearance fees may apply. Unless expressly included at checkout, these charges are the customer’s responsibility.

Customs clearance may also affect delivery times.

Shipping Address Changes

Please ensure your shipping address is complete and accurate before placing your order. If you need to request a change, contact us as soon as possible through our Contact Us page.

Changes cannot be guaranteed once an order has entered processing or has shipped. If a package is returned due to an incorrect address or failure to collect it, we will contact you about the next steps and any applicable redelivery costs.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us through our Contact Us page with your order number and relevant details.

We will help investigate the issue with our fulfillment partners or the carrier and work with you toward an appropriate resolution.

Contact Us

For questions about shipping, product availability, or an existing order, please visit our Contact Us page. Include your order number, if available, so we can assist you.