Refund policy

At Little Leaf, we want you to feel confident about your purchase. If something isn’t right, please submit the online form on our Contact page so we can help.

This policy applies to purchases made directly from our website.

1. 30-Day Returns

You may request a return within 30 calendar days after receiving your item.

For a change-of-mind return, the item must be unused, unwashed, and in its original condition, with all included parts, accessories, and original retail packaging. Please provide your order number or another valid proof of purchase.

Items damaged through misuse, unauthorized modification, or normal wear and tear are not eligible for change-of-mind returns.

These conditions do not limit any rights you may have concerning defective, damaged, or incorrectly supplied goods under applicable law.

2. How to Start a Return

To request a return, please complete the online form on our Contact page. Include the following information in your message:

  • Your order number or another valid proof of purchase;

  • The item you wish to return; and

  • A brief explanation of your request. For change-of-mind returns, no specific reason is required.

Please enter the email address you would like us to use when responding to your request.

If your item is defective, damaged, incomplete, or incorrect, please describe the issue in your message. If we need photos or a short video to assess the issue, we will explain how to provide them in our reply.

We will respond using the email address you provide and send you return instructions and the appropriate return address. 

Please contact us through the form before sending your item back. The address on your shipping package may not be our return address. Sending an item to another address may delay or prevent us from locating and processing your return.

Please ship your return within 14 calendar days after we send you the return instructions, unless we agree otherwise. A request submitted within the 30-day window will remain timely while you wait for our response.

We do not accept cash-on-delivery return shipments.

3. Return Shipping and Fees

Change-of-Mind Returns

You are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law.

You may purchase return shipping directly from a carrier. If we offer a prepaid return label, we will tell you its cost and obtain your agreement before deducting that amount from your refund. You will not be charged twice for the same return shipment.

Defective, Damaged, or Incorrect Items

If the issue is our responsibility, we will provide a prepaid return label or arrange another return method at our expense. Please contact us through our Contact page before paying for return shipping so we can arrange the appropriate solution.

We do not charge a restocking fee.

Please package your return securely. We recommend using a trackable shipping service and keeping your shipping receipt. If a return is delayed or lost, contact us through our Contact page so we can review the tracking information and help investigate.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, incomplete, or different from what you ordered, please report the issue promptly using the online form on our Contact page.

We will work with you to arrange an appropriate remedy, which may include a replacement or refund, consistent with applicable law. If we confirm that the issue is our responsibility, you will not be charged the necessary return shipping costs.

For an approved refund due to our error, we will refund the amount paid for the affected item, applicable tax, and any original shipping charges attributable to that item. If the entire order is affected, we will refund the original shipping charge in full.

The 30-day change-of-mind return window does not limit any longer rights or remedies available under applicable law or an applicable warranty.

If you believe an item may be unsafe, stop using it and contact us through our Contact page. Products subject to a recall will be handled according to the applicable recall instructions.

5. Sale and Final Sale Items

Regular promotional and discounted items are eligible for returns under this policy.

Items clearly marked “Final Sale — No Change-of-Mind Returns” before purchase are not eligible for change-of-mind returns.

Final sale restrictions do not limit your rights concerning defective, damaged, or incorrectly supplied goods under applicable law.

6. Exchanges

If you received a defective or damaged item and would like a replacement of the same item, please submit your request through our Contact page.

Replacements are subject to availability. If a replacement is unavailable, we will arrange an appropriate refund.

For a different product or variation, please request a return under this policy and place a separate order.

7. Refunds

Once we receive your return, we will inspect it and notify you of the outcome using the email address you provided. We will complete the inspection and issue any approved refund within 7 business days after receiving the returned item.

Refunds will be issued to your original payment method. The refund will reflect the amount actually paid for the returned item after any discounts, plus applicable tax, less only any shipping amounts permitted under this policy.

If we cannot approve your return, we will explain the reason by email.

Your bank or payment provider may require additional time to post the refund. If you have not received it within 10 business days after our refund confirmation, please contact your bank or payment provider.

If you still need help, submit the form on our Contact page and include your order number.

Where applicable law requires an earlier refund or a different process, we will follow that requirement.

8. Order Cancellations and Shipping Delays

If you would like to cancel an order, please submit a cancellation request as soon as possible through our Contact page. Include your order number and clearly state that you wish to cancel.

If the order has not entered shipment processing, we will cancel it and issue a full refund. If it is already being processed or has shipped, we may be unable to stop it, and the return process may apply.

If we cannot ship within the time promised, we will notify you and provide the options required by applicable law, including cancellation and a prompt refund where required.

Any statutory cancellation rights remain unaffected.

9. Your Legal Rights

This policy is in addition to, and does not exclude or restrict, any rights or remedies available to you under applicable consumer protection or warranty laws.

You may request a written copy of this policy through the online form on our Contact page.

10. Contact Us

For return, exchange, cancellation, or refund assistance, please complete the online form on our Contact page.

Include your order number and a description of your request so we can assist you. We will respond using the email address you provide in the form.